Full Papers

Name Presentation
Juhani Anttila People aspects, an undervalued area in the procedures of business process management
Juhani Anttila Quality and innovation
Ewa Czyż-Gwiazda Performance measurement models - comparative review
Ewa Czyż-Gwiazda Performance measurement models - comparative review
Roy Ferguson Thematic Review of Academic Student Supports -A Case Study
Petro Kalyta Business Marathon “Ascension Towards European Excellence”: Experience, Results and Prospect
Jaroslav Nenadál EFQM Excellence Model as a Framework for Quality Evaluation of Czech Universities
Anna Prusak Application of the AHP in evaluation and selection of suppliers
Paulo Sampaio A NEW ISO 9001 DIFFUSION INDEX
Malgorzata Schlegel-Zawadzka Food and nutritional globalization vs. trends of protection of traditional food products in Poland
Tadeusz Sikora The role of ethics and trust in quality assurance
Romano Toppan Public and Private Employment Services Towards a Quality Assurance System
Guus Van Beek The illusion of quality management in social services.
Everard van Kemenade Soft skills for TQM in a time of breakthrough