Eneken Titov

ABOUT THE PRESENTATION
Management of HEI: quality management through value based management.
The importance of organizational values is probably known for everyone, but the possibilities how to implement the organizational values and run the organizations according to the values are not so clear. Every UAS in Estonia has described its values in homepage or in development plan. At the same time, Estonian higher education system is changing and transition to the new evaluation system of HEIs is being launched. In Europe, accreditation has been widely adopted for external quality assurance in higher education since the 1999 Bologna declaration. One of the aims of the Bologna declaration was to create a European dimension in quality assurance with comparable criteria and methods. Different accreditations emphasize processes and trends, also numerical criteria, which are inherent to quality management. On the other hand, value based management is emphasized to be the most appropriate management method throughout the world. Flexibility and “soft” values are appreciated in value-based management. In the management science, quality management (QM) and value-based management (VBM) are often being opposed, on the grounds that the first is process-based and the second is human–based. In real world the HEI’s managers must use both tools to achieve the organization’s goals and positive results from accreditations. Our presentation gives a brief overview of the rectors’, vice-rectors’ and quality managers’ opinions of potential problems in connecting organisational values and assessment criteria. We also analyse the values of Estonian UAS’s and values and compare their accordance to the assessment criteria.

ABOUT THE SPEAKER
Eneken is working in Estonian Entrepreneurship University of Applied Sciences as a quality manager and lecturer. She is also a PhD student at Tallinn University of Technology and the topic of her thesis is managerial values. According to her everyday job, Eneken is responsible for formulation and implementation of quality policy, for management of development projects, for training and counselling of the employees and for coordination accreditation and evaluation processes. She is or has been also assessor and/or expert of different quality management or quality assurance processes - Quality Assessment Process for Vocational Schools, Committed to Excellence, Quality Assessment Process for HEIs, Quality Assessment of Prior Learning Systems of Estonian HEIs, Quality Assessment of Study programme groups in Estonia and Lithuania etc.  Eneken has been a member of scientific committees of different conferences and expert - teams; she is a member of working groups of Estonian Qualifications Authority and the committee of quality management (HEI’s). She is a trainer of management area, a consultant of study methodology, the author of several articles and a co-author of handbooks.