Certified Process Manager training OPENED
Certified Process Manager training
Training takes place on 20-21. June 2013, Tallinn (venue will be specified later)
Training will be organized by The Next Ten Years Ltd and trainer Janne Ohtonen will also be a speaker the our congress day before. Read more about the trainer here
Course Overview
* Introducing Advances in Business Process Management
* Linking Advanced Business Process Management to Customer Centric Change Methods
* Uncovering the Customer Needs Framework that the Customer will not be able to tell you to provide the focus for true innovation
* Harness techniques into a practical implementation framework that can be used immediately to drive revenue, cost and service performance in a fraction of the time previous approaches take
* Coursework complemented by a series of short webinars and information pack to help delegates with an aide-mémoire to assist practical implementation.
The Certified Process Manager Workshop is a 2 day intensive training course designed to equip the delegate with a framework consisting of Advanced Business Process Management, leading to customer centric innovation and operating performance change techniques that can be deployed within your organisation immediately without the need for intensive further study.
This Workshop consists of:
* A detailed overview of the Advanced BPM Framework as the latest wave of BPM change approaches and how it aligns to the practical change framework required in 2013 and beyond
* 9 tools to identify, prioritise and deliver revenue/cost/service improvement change
* An implementation framework that can be easily dovetailed into existing best practice approaches to practically deliver change in a secure, structured and low risk manner
* Case studies from a wide variety of industries including Financial Services, Manufacturing, Telecomms, Healthcare, Retail, Transportation plus others
* A summary Body of Knowledge consisting of webinars, tool-set documentation, case studies and white papers to assist the delegate in delivering these approaches in their own organisations.
* Certification awarded on demonstration to apply the tools in the context of a real world case study in Day 2.
Delegates would include existing process change practitioners looking to enhance their existing skills, Enterprise Architects looking for new representations to assist problem solving, IT practitioners, change managers, audit, compliance and finance, project & programme managers, “C” level execs aiming to enhance practical delivery and business development execs looking to understand the practical implications of customer centricity.
Irrespective of whether you are an individual looking to find out new approaches to process or performance improvement, or a company looking for new performance change opportunities, this is a qualification that delivers.
More information about the workshop can be found here http://www.icmgworld.com/corp/events/Europe/Estonia/BPM/JanneOhtonen/workshop_2013/home.asp
To register please follow the link http://www.icmgworld.com/corp/events/Europe/Estonia/BPM/JanneOhtonen/workshop_2013/register.asp
Learn more about Janne's work in Customer Centric Business Excellence please visit http://www.linkedin.com/in/janneohtonen
You can also join Janne's wide Twitter network @Ohtonen.
See you at the training,
Janne Ohtonen
