Matt Fisher

ABOUT THE PRESENTATION
The EFQM Model has been with us for over 20 years and is currently used by over 30,000 organisations in Europe to support their journey towards excellence.
Over the years, the Model has been reviewed and updated to ensure it continues to address the current and future challenges of the users.  The latest version was launched in October 2012. 

During this presentation, we’ll explore:
* What are the key drivers of change?
* How has the EFQM Model been updated to reflect this?
* How do organisations use the Model to support their development?
* How can the Model help your organisation?

ABOUT THE SPEAKER
Matt Fisher is the Chief Operating Officer at EFQM.  He lead the projects that produced the 2010 and 2013 versions of the EFQM Excellence Model and has been using the EFQM Excellence Model to assess and improve organisations for over 15 years.  Prior to joining EFQM in October 2010, Matt was responsible for Ricoh Europe’s Business Excellence and Sustainability programs.