Ege İzgi Çakir

ABOUT THE PRESENTATION
Customer Oriented Company and Customer Oriented Brand
As we all know that although the technical service providers are very important, there is no specific certification about their services related with customer perception. Lack of training and education of the technical services providers may result in undesirable cases. So to prevent unexpected cases, TSI prepared the certification scheme about how they prevent them, measure and improve the customer perception.
This new certification scheme is called as Customer Oriented Company Certification and Customer Oriented Brand Certification.  In Turkey we just finished the auditing and evaluation process of one of the big company that manufactures and sells LPG cylinders, tanks, valves and pressure regulators, as well as marketing LPG-operated devices in addition to distributing LPG as auto gas, cylinder gas and bulk gas.
In this presentation; the main points of certification process and benefits of it for service providers, customers and consumers.

ABOUT THE SPEAKER
Ege İZGİ ÇAKIR was graduated at Middle East Technical University; Metallurgical and Material Science Engineering with Master Degree and is at the final stage of M.A. Public Administration at Public Administration Institute for Turkey and the Middle East.
She has been International Auditor  for  Quality, Health and Safety and Environmental Management Systems from 2002.
Mrs. İzgi Çakır has been professionally involved over 15 years with different quality related tasks and positions, at Turkish Satndards Institution  (TSI) e.g. as Director of Personnel Certifitation Director of Human Resources etc.
She has been involved to national and international standardization facilities including the audit stage of TSI’s being full member to CEN/CENELEC.
As Director of Research and Improvement Department at TSI , she has prepared the meetings about SMEs problems with related parties and meeting about credit programme, budget support programme related with quality infra structure of SMEs.
She was Management Representative for ISO/EN 17024, ISO/EN 17021 System Standards at TSI.
She has lots of publications including contributions in professional periodicals, conferences, seminars, etc in the fields quality/personnel certification, dangerous goods transportation and protection of intellectual property.
Now, she is working as Dangerous Goods and Combined Transportation Director at TSI.