Anni Koubek

ABOUT THE PRESENTATION
Quality is simple!
Quality Management is perceived as a valuable tool to achieve product quality, customer satisfaction and organizational clarity. Organisations however perceive quality management as an approach which focusses on documentation and adds burocracy to their daily life.
In a world, where companies are challenged to keep up with increasing need for adaptivity and change in a highly complex business environment, management systems are challenged to support change. There is a high danger that systems answer to complexity with complicatedness, even more as a demand of more and more aspects into systems are issued.
The basic foundations of quality are simple. The presentation reflects on the key concepts leading to simple and adaptive systems and gives some specific and practical guidelines as how to achieve simplicity in quality.

ABOUT THE SPEAKER
Anni Koubek is executive vice president of Quality Austria since 2007. She is responsible for innovation and active in several international organisations on behalf for Quality Austria, such as EOQ, ISO or IPC. Anni Koubek has acted as president of an university, and worked in research in multimedia, E-Learning and theoretical partical physics in Austria, Italy and Great Britain in the past.