| Pre-Congress / Monday June 17th, 2013 Quality Renaissance in Higher Education? hosted by Estonian Assossiation for Quality, European Organization for Quality and Archimedes Foundation * No simultaneous interpretation is provided |
|
| SEE PRE-CONGRESS PROGRAM HERE | |
| 19.00 – 21.00 Conference foyer floor 6th |
Reception at Swissotel |
| Day 1st / Tuesday June 18th, 2013 EOQ2013 Congress * All plenary sessions and one parallel session (TBC) have simultaneous interpretation in Estonian and Russian CONGRESS WILL BE VIZUALIZED (Capturing the content in real time pictures) BY MARTINE VANREMOORTELE, Visual Harvester |
|
| 09.00 - 10.30 |
Welcome coffee, registration and networking |
| 10.30 - 12.30 BALLROOM |
Congress opening Moderator: Jari Pekka Kukkonen Partner, Vita Longa |
| 10.30 - 10.35 | Welcome to Estonia Tiia Tammaru Chairman of the Board, Estonian Association for Quality |
| 10.35 - 10.40 | Congress Opening Ceremony Niyazi Akdas President, European Organization for Quality |
| 10.40 - 11.00 | Co-creating a Viable Future Juhan Parts Minister, Estonian Ministry of Economic Affairs and Communications |
| 11.00 - 12.30 | Plenary session |
| 11.00 - 11.45 | The “Value” of Europe in the World of Global Value Chains Signe Ratso Director in DG TRADE, The European Commission |
| 11.45 - 12.30 | Innovation 2.0 John Timmerman Senior Strategist, Customer Experience and Innovation, Gallup |
| 12.30 - 13.30 | Lunch |
| 13.30 - 15.00 | Parallel sessions |
| TORNIMÄE 1 | I session – Quality in Public Services Moderator: Baldur Kubo |
| Quality Policy of Regional Public Authorities Renata Novakova, Universtiy of Ss Cyril and Methodius in Trnava Exploiting Benchmarking for Continuous Improvement of Knowledge Intensive Organisation Henry Sivusuo, Finnish Air Force |
|
| BALLROOM 3 with translation |
II session - Business Excellence Moderator: Jari Pekka Kukkonen |
| Implementing the EFQM Model 2013 Matt Fisher, EFQM Sustaining Excellence into a Challenging Future Dominic Lang, Robert Bosch GmbH, Bosch Bamberg, Award Winner in the EFQM Excellence Award of 2012 Role of Excellence Models in National Quality Policy of Estonia: Experience 1993 -2013 Andres Kiitam, Tallinn University of Technology Tiia Tammaru, Estonian Association for Quality |
|
| TORNIMÄE 2 | III session – Quality Concepts and Methods Moderator: Tauno-Jussi Onoper |
| Development of A Premium Quality Index using TRIZ Wan Seon Shin, Korean Society for Quality Management Quality is Simple! Annie Koubek, Quality Austria The Tests to Evaluate Quality Management System and Its Ability to Work Taras Kalyta, Ukrainian Association for Quality |
|
| BALLROOM 2 | IV session – Quality and Innovation Moderator: Enno Aermates |
| Breaking the Rules: How Estonian Law-enforcement Education Went Virtual Lauri Tabur, Academy of Security Sciences, Overall winner of the Quality Innovation of the Year 2012, Innovation of Innovations REACH QSAR Service: From Science to Service With Quality Innovation Mari-Liis Štrik-Ott, Molcode Ltd., Winner of the Quality Innovation of the Year 2012, Estonian Enterprises Quality and the Innovative Capacity Vladimir Okrepilov, Russian Academy of Sciences |
|
| TARTU | V session – Organizational Culture, Learning and Knowledge Management Moderator: Tõnu Pilli |
| EXPAT project - Quality of Life Through Eyes of Talented Foreign Employees Tõnu Hein, HeiVäl Consulting Is Human Capital Important in the EFQM Model? Lorena Para, Polytechnic University of Cartagena Networking – Some Misapprehensions and What to Do About Them Olga Stajdohar-Paden, Croatian Society for Quality |
|
|
15.00 - 15.30 |
Coffee Break |
| 15.30 - 17.00 | Parallel sessions |
| BALLROOM 2 | I session - Transformational and Wise Leadership Moderator: Jari Pekka Kukkonen |
| Helping Leaders Lead: Transformation by Facilitating Self-Discovery Larry R. Smith, Quality Smith From “Quality Function” to “Functioning with Quality as a Value” Antonio J. Cobo Ruiz, General Motors Espana Leadership and Organisational Change Mia Goetvinck, Business Excellence & CSR, Ricoh Belgium & Luxembourg |
|
| TORNIMÄE 1 | II session – Creativity in Highly Standardized World – Chaos and Order Moderator: Baldur Kubo |
| A New ISO 9001 Diffusion Index Paulo Sampaio, University of Minho, School of Engineering Mitigating Risks of Creating and Promoting Innovative Products Vladimir Galeev / Vilya Versan, VNIIS |
|
| BALLROOM 3 with translation |
III session – Operational and Business Excellence Moderator: Tauno-Jussi Onoper |
| Excellence Based Improvement Projects Romana Hofmanová, Czech Society for Quality Danuše Svobodová, Czech Society for Quality 20 Keys - A Holistic Sustainable Continuous Business Improvement System. Implementation Experience in Russian Companies Yury Samoylov, Russian Organization for Quality Business Marathon “Ascension to the Top of European Excellence”: Experience and Results Petro Kalyta, Ukrainian Association for Quality |
|
| TORNIMÄE 2 |
IV session – Quality and Excellence Practices in Services |
|
Hotel Quality Evaluation Tangible and Intangible Factors of Hospitality |
|
| 15.30 - 17.00 | Workshop |
| BALLROOM 1 | Systemic Organisational Constellations – The Way to Healthy Organisation Asko Talu Estonian Constellation Centre |
| 19.30 - 23.00 | Gala Dinner at Seaplane Harbour Museum |
| The gala evening is dedicated to the unique touches of Estonia. For the dinner we offer the traditional Estonian cuisine mixed with european tastes as well as traditional culture with the touch of international high culture. The gala dinner venue is one of the biggest concrete building in whole Europe - the historic sea plane harbor at the coast of Baltic sea. DRESS CODE: Dark suit |
|
Day 2nd / Wednesday June 19th, 2013 EOQ2013 Congress * All plenary sessions and one parallel session (TBC) have simultaneous interpretation in Estonian and Russian |
|
| 08.15 - 09.00 | Morning coffee |
| 09.00 - 10.30 BALLROOM |
Networking Café - Recipe for Co-Creation Moderator: Asko Talu Estonian Constellation Centre |
| 10.30 - 11.00 | Coffee Break |
| 11.00 - 12.30 | Parallel sessions |
| TORNIMÄE 1 | I session - New Trends in Health Services – Need for a Paradigm Shift? Moderator: Jari Pekka Kukkonen |
| The European Health Future Forum David Somekh, ESQH Establishment of Standard Process Modules for Healthcare Operation Processes Ryoko Shimono, 2010 Best Paper Award at the 8th Asian Network for Quality Congress Improvement Science – Revolutionizing Healthcare Bo Bergman, Chalmers University of Technology |
|
| BALLROOM 2 | II session – Lean Six Sigma and Statistical Thinking (hosted by IAQ) Moderator: Siret Kegel |
| Transformation of Companies on the Basis of Leadership, Lean, 6 Sigma Vadim Lapidus, Russian Academy of Quality Problems A Lean Six Sigma Transformation at a Financial Service Provider Ronald Does, International Academy for Quality Quality of Management and the PDCA Cycle Yury Adler, Moscow State Institute of Steel & Alloys |
|
| BALLROOM 3 with translation |
III session – Globalization vs Quality in Food Chain Moderator: Baldur Kubo |
| Ethics and Trust in Quality Assurance Tadeusz Sikora, Journal Food: Science-Technology-Quality Food and Nutritional Globalization vs. Trends of Protection of Traditional Food Products in Poland Malgorzata Schlegel-Zawadka, International Union of Nutritional Sciences Model for International Quality and Risk Management Education and Training of Management Personnel in Food Chains Susanne Lehnert, University Bonn |
|
| TORNIMÄE 2 | IV session – Research in Quality Moderator: Tõnu Pilli |
| Authentic Visionary Leadership Models Explored for Agile Service Quality Rigard J. Steenkamp, College of Economic and Management Sciences, University of South Africa Application of the Analytic Hierarchy Process in Selection of Suppliers as an Element of Quality Management Magdalena Niewczas, Cracow University of Economics Performance Measurement Models – Comparative Review Krystyna Lisiecka, University of Economics in Katowice Ewa Czyż-Gwiazda, University of Economics in Katowice |
|
| 11.00 - 12.30 | Workshop |
| BALLROOM 1 | Why TRIZ is Important for Six Sigma and Design for Six Sigma Larry R. Smith Quality Smith |
| 12.30 - 13.30 | Lunch |
| 13.30 - 15.00 | Parallel sessions |
| TORNIMÄE 1 | I session – Quality of Life Moderator: Jari Pekka Kukkonen |
| Quality of Third Life Zoran Lekic, Slovenian Assocation of Quality and Excellence Out-Of-The-Big-Box Thinking / A Paradigm Shift to Quality Willy Vandenbrande, QS Consult |
|
| BALLROOM 3 with translation |
II session – Networking, Partnership and Cooperation Moderator: Asko Talu |
| From Customer to Stakeholder Management: Quality Managers perceptions of Sustainability and Social Responsibility Concepts, Motivations and Impacts Luis Fonseca, APQ North Delegation How to Engage People: World Cleanup 2012 Rainer Nõlvak, Let's Do It, World! Baltic Sea: Common Sea - Total Care Felix Karmazinov, SUE “Vodokanal of St. Petersburg", EFQM Excellence Award Finalist 2011 |
|
| BALLROOM 2 | III session - Impact of Quality and Excellence Practices (hosted by IAQ) Moderator: Tõnu Pilli |
| People Aspects, an Undervalued Area in the Procedures of Business Process Management Juhani Anttila, International Academy for Quality and Aalto University Kari Jussila, Aalto University Innovation and Quality for Development of Competitiveness of Companies Dr. Pál J. Molnár, Hungarian National Committee of the EOQ The Economic Impact on National Economies of Applying Performance Excellence Criteria Charles Aubrey, Quality and Performance Excellence and is a Master Black Belt at AndersonBrecon Pharmaceutical |
|
| TORNIMÄE 2 | IV session–Quality and Excellence Practices In Production Organizations Moderator: Tõnu Hein |
| Supplier Development Janos Takacs, Electrolux Hungary How to Improve Processes and Cut Costs Tauno-Jussi Onoper, TJO Konsultatsioonid Situation Awareness for Renaissance of the SME Production Quality Kristina Zgodavova, Technical University of Kosice |
|
| 13.30 - 15.00 | Workshop |
| BALLROOM 1 | WORKSHOP CONTINUES - Why TRIZ is Important for Six Sigma and Design for Six Sigma Larry R. Smith Quality Smith |
| 15.00 - 15.30 | Coffee Break |
| 15.30 - 17.00 BALLROOM |
Plenary Session Moderator: Jari Pekka Kukkonen Partner, Vita Longa |
| 15.30 - 16.00 | When Less Bad is Not Good Enough Anymore in Sustainability – and How a ‘North Star’ Approach Can Take Us to the Next Level into a Thrival World Ralph Thurm Associate Director Collaborative Sustainability & Innovation, Deloitte |
| 16.00 - 17.00 | ThriveAbility - Co-Creating the Future of Quality and a Viable Future Robin Wood President, Renaissance2 Foundation |
| 17.00 - 17.30 BALLROOM |
Closing Ceremony and EOQ flag handover to Sweden |
| Post-Congress / Thursday June 20th, 2013 Day in Finland organized by Laatukeskus Excellence Finland |
|
| Detailed program can be seen here | |
| Trip to Helsinki, Finland on Viking Line including two seminar sessions on the ferry | |
| Visit to Arabia* factory and Fiskars** | |
| Trip back to Tallinn by Tallink Silja (optional) | |
| Conference organizers leave the right to make changes to the program. | |
